Staffing for Success

This is a true statement:
You can have a lousy doctor, a great front desk staff, and a great practice, but you will never have a great doctor, a lousy front desk staff, and a great practice. Without organization at the front end, it is nearly impossible to have a booming business.
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One of the big lessons we’ve learned over the years is to keep your staff engaged; share the big picture with them while leaving them free to express themselves in their area of strength. It all begins with hiring the right people, and we suggest using Strength Finders, Myer’s Briggs, and Social Styles tests to understand what seat on your ‘bus’ that particular team member should occupy. Don’t hire a shy, meek individual to be the face of the front desk if you want patients to be greeted in a certain way, but perhaps that individual is amazing at bookkeeping and organization. Use their strengths to make your practice stronger.
 
Having regular reviews is an obvious, but often overlooked, method of guiding and assessing behavior. Ensuring that you have task lists and special projects that people can work on is important to give staff guidance and keep them on track. Also, having a long term plan for your assistants (so they can see themselves staying with you until retirement) involves making sure they are properly incentivized with pay, vacation, profit sharing, and retirement plans.
Self Care
In the modules below, you will learn how to hire the right people for your team, how to equip and train them for success, and how to care for them.
Need More Help?
If you answered multiple quiz questions at a 5 or below, or if you just don’t know where to begin in targeting the next step for success in your practice, consider a one-on-one consultation with one of our Healthy ChiroPractice Consultants.
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